Privacy Policy

At Surgeons Pet Clinic, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or use our services.

Please take a moment to review our policy. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, and other details you provide when you fill out forms, schedule appointments, or contact us.
• Pet Information: When you schedule an appointment, register your pet for services, or inquire about our clinic, we may collect details about your pet, such as their breed, age, medical history, and vaccinations.
• Payment Information: If you make a purchase through our online store, we may collect payment details, such as credit card information, billing address, and shipping information. This information is processed securely by our payment gateway providers.
• Cookies and Tracking Data: We use cookies and similar technologies to collect data about your browsing activity on our website, including pages visited, duration of visit, and interactions with content. This helps us improve the user experience and track performance.

2. How We Use Your Information

The information we collect may be used in the following ways:

• To Provide Services: We use your personal and pet information to schedule appointments, provide veterinary care, process orders, and deliver the services you request.
• To Improve Our Website and Services: We use data to analyze user behavior, identify areas for improvement, and enhance the functionality of our website.
• To Communicate with You: We may use your contact information to send appointment reminders, respond to your inquiries, provide customer support, and inform you about promotions or updates related to our clinic.
• For Marketing: With your consent, we may send you promotional emails, newsletters, and information about new products or services. You can opt-out of these communications at any time.
• For Legal and Safety Purposes: We may use your information to comply with legal requirements, enforce our terms of service, or protect the safety and security of our clinic, employees, and visitors.

3. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, or alteration. This includes:

• Encryption: We use secure encryption technologies to protect sensitive data such as payment information.
• Access Controls: Only authorized personnel have access to your personal information.
• Data Retention: We retain your information only for as long as necessary to provide services, fulfill legal obligations, or as otherwise required by law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers in the following circumstances:

• Service Providers: We may share your information with third-party vendors who assist us with services such as payment processing, website hosting, email delivery, and customer support. These providers are required to handle your data securely and only for the purpose of fulfilling their services.
• Legal Compliance: We may disclose your personal information if required by law, regulation, or court order, or to protect the rights, property, or safety of Surgeons Pet Clinic, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified if such a transfer occurs.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You may request access to the personal information we have on file for you.
• Correction: If any of your personal information is incorrect or outdated, you can request updates or corrections.
• Deletion: You can request that we delete your personal information, subject to applicable legal requirements.
• Opt-Out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in emails or by contacting us directly.

If you would like to exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our site and provide personalized content and advertisements. You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly without them.

7. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Last Updated” date at the bottom of the policy. We encourage you to review this policy periodically for any updates or changes.